Backyard Discovery 14 ft. x 10 ft. Steel Traditional Pergola

Shipping Coverage

We ship worldwide. We do not ship to PO boxes, APO, or FPO addresses. 

Shipping Costs

Free Shipping:

United States, United Kingdom, Canada, Australia.

Flat Rate of $25:

Rest of the world.

Estimated Shipping Time and Process

Orders are typically processed and shipped within the timeframe below. During high-order volumes, delivery may be delayed by a few days.

Estimated Delivery Time (from order date): 10–15 business days for domestic and international shipments.

All orders are processed and prepared for shipment within 5-7 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding public holidays.
• Orders with minor customizations are included in standard processing.
• Orders requiring major customizations may take additional processing time. Customers will be notified if this applies.

Once your order has been handed over to the carrier, you will receive a shipment confirmation email with tracking details.

Order Processing Time:

5-7 business days – Monday-Friday

Order Shipping Time:

5-8 business days – Monday-Friday

Estimated Total Shipping Time:

10-15 business days – Monday-Friday

At Washington Jackets, customer satisfaction is our priority. We understand that plans change, which is why we offer a 24-hour cancellation window after order confirmation.

How to Cancel Your Order

If you wish to cancel your order, please email sales@washingtonjackets.com within 24 hours of receiving your confirmation email. If your order has not yet entered fulfillment, we will process the cancellation promptly and issue a full refund.

Cancellation Guidelines

• Within 24 hours: Eligible for cancellation and a full refund.
• After 24 hours: Cancellation is no longer possible as the order moves into processing.
• Shipped orders: Cannot be canceled, but you may return the item within 30 days for a refund.

No Cancellations After 24 Hours

Once an order has been confirmed for over 24 hours or has been shipped, cancellation is no longer available. However, our 30-day return policy allows you to return the item for a refund if eligible.

At Washington Jackets, we aim to ensure complete customer satisfaction with every purchase. We are committed to providing a hassle-free shopping experience, including stress-free returns and exchanges. 

Please review the conditions and steps below.

Return and Exchange Conditions

You have 30 days from the date of shipment to return or request a refund, provided the following conditions are met:

• All items you return must be in their original, unused condition, free from wrinkles or damage. The tags must be included.
• If you receive a wrong or defective item, please contact our customer service within 30 days after receiving your order.
• Returns requested after 30 days of delivery will not be accepted.

Return and Exchange Guidelines

If you wish to return or exchange an item, please follow the instructions below:

• Contact us at sales@washingtonjackets.com to request your return or refund within 30 days of receiving your item.
• Customers are responsible for return shipping costs. 
• A return authorization number (RMA) will be provided by our team – this must be included in your package. 
• The RMA number must be clearly visible on the delivery box before sending it back.
• Returns must be shipped to the address provided by our customer support team via email. 
• All returned items will be inspected before a refund or exchange is approved. 

Non-Returnable Conditions

We cannot accept returns, refunds, or exchanges under the following circumstances: 

• The order was placed by mistake.
• The item has been worn, used, or altered. 
• The return request is made after 30 days. 

Refunds

For refunds, we will issue the refund to the original payment method used for your purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank’s processing time. You’ll receive a confirmation email once your refund is complete.

Order Cancellation

If you wish to cancel your order, please email sales@washingtonjackets.com within 24 hours of receiving your order confirmation email. If your order has not yet entered fulfillment, we will process the cancellation promptly and issue a full refund. Please review our order cancellation policy for more info.

Wrong Item Received

If you’ve received an incorrect item, email us at sales@washingtonjackets.com with photos of the product you have received, and we will resolve the issue promptly.

Lost or Undelivered Orders

If your order never arrived, please contact us at sales@washingtonjackets.com to initiate the process for your refund.

Damaged or Defective Items

Please inspect your order as soon as it arrives. If the item has any defects or damages, let us know immediately. Reach out to us at sales@washingtonjackets.com with your order details, a description of the issue, and any supporting photos or videos.

Refund Processing

Once we have received and inspected your return, we’ll notify you via email about the status of your refund. When approved, your refund will be processed to your original payment method within 10 business days.

Note: It may take additional time for your bank or credit card company to reflect the refund in your account. If 10 business days have passed since approval and you haven’t received your refund, email us at sales@washingtonjackets.com.

Restocking Fees and Custom Duties

• No restocking fees apply to returns.
• Taxes and import duties are the customer’s responsibility. 

Important Info

• Order Confirmation: You will receive an email confirmation once payment is received. Please contact our Customer Support Team in case you haven’t received it. 
• Combined Shipments: If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money.